Refund policy

At Lucy & Bob, we want you to love what you ordered. If something’s not quite right, we’ll help make it right.

Because our products are made especially for you, here’s how returns and refunds work:

30-Day Returns — No Stress

We accept returns for any reason within 30 days of delivery.

If you’d like to return an item, just reach out to us within 30 days and we’ll guide you through the next steps.

👉 Please note:

Items must be unused and in original condition
Return shipping costs are the responsibility of the customer (unless the item is damaged or incorrect)

Oops! Something Arrived Damaged or Incorrect?

If your item arrives damaged, misprinted, or not what you ordered, that’s on us.

Please contact us within 7 days of delivery with:

Your order number
A clear photo showing the issue

Once reviewed, we’ll happily send a replacement or issue a full refund — no return required.

About Made-to-Order Items

All Lucy & Bob products are made to order, which helps reduce waste and ensures every item is freshly created just for you.

Because of this:

Please double-check sizes, colors, and product details before ordering
Slight variations in color or placement may occur and are considered normal

Lost Packages

If your order seems lost in transit, let us know within 30 days of the estimated delivery date, and we’ll work with our shipping partners to resolve it.

How to Start a Return

Before sending anything back, please contact us first so we can provide return instructions.

📧 andy@andreabello.art

Unapproved returns may not be processed.

Refund Timing

Once your return is received and inspected, refunds are issued to your original payment method.
Please allow 5–10 business days for your bank or card provider to process the refund.